Shipping and Delivery within European Union
Shipping and Delivery within the European Union
Shipping and delivery within European Union is our priority at MyVelourie. We are dedicated to delivering our premium products to customers across the entire EU. All orders are dispatched from our central place located in Slovakia (EU), ensuring a seamless shopping experience without the hassle of customs.
1. No Customs Duties or Import Taxes
Since we ship directly from within the European Union, customers in all 27 EU member states do not pay any additional customs duties, VAT, or import fees upon delivery. The price you see at checkout is final. For more detailed legal information, please refer to our Terms and Conditions.
2. Our Shipping Partners
To provide the most reliable service, we partner with Packeta and their network of premium local carriers. Depending on your location, your parcel will be delivered by trusted experts such as:
- Central Europe: Packeta, Z-Box, InPost, Sameday.
- Western & Northern Europe: DHL, DPD, Hermes, PostNL, PostNord.
- Southern Europe & Baltics: Bartolini, Colis Privé, Correos, Omniva, ACS.
3. Shipping and delivery within European Union zones and times
We have categorized delivery into logical zones to give you a clear estimate of when to expect your MyVelourie package.
Note: Shipping costs vary based on the weight of the parcel and the specific delivery method (Home Delivery vs. Pick-up Point). Exact shipping will be calculated at checkout.
4. Important Information
Order Processing
We know you are excited to receive your items. That’s why we process and dispatch all orders within 48 hours (Monday to Sunday).
Pick-up Points & Z-Boxes
In many countries (SK, CZ, HU, RO, PL), you can choose delivery to a convenient Packeta Z-Box or a local pick-up point, allowing you to collect your parcel whenever it suits you best.
Hassle-Free Returns
Not the perfect fit? No problem. MyVelourie offers a 30-day return policy. Thanks to our partnership with Packeta, you can easily return items through local drop-off points in many EU countries at competitive rates.
Questions?
Our customer support is here to help you. If you have any questions regarding our shipping and delivery within European Union, please contact us at info@myvelourie.com